TechStudio Solutions Pte Ltd Privacy Policy

TechStudio Solutions Pte Ltd is committed to protecting your personal data and respecting your privacy. We manage personal data responsibly and in accordance with the requirements of the PDPA. This policy outlines what personal data we collect, how we use it, with whom we may share it and how we protect it. It also explains your rights and how you can contact us if you have any questions about our practices.

Personal data refers to data, whether true or not, about an individual who can be identified from that data or from other information to which we have or are likely to have access. This includes unique identifiers (such as an NRIC number, passport number, FIN or driver's licence number), contact information and other details about an individual which, alone or in combination, can identify the person.

The PDPA does not apply to business contact information used for business-to-business communications (e.g., an employee's name, title, business telephone number and business email address given solely for business purposes). However, we still respect the privacy of business contacts and handle their information responsibly.

We comply with the PDPA's main obligations regarding the collection, use, disclosure, protection, retention and disposal of personal data. TechStudio respects and complies with these obligations by:

• only collecting, using and disclosing personal data reasonably necessary for legitimate business purposes;
• notifying individuals of the purposes for which we collect, use or disclose personal data, and obtaining consent where required or relying on exceptions;
• protecting personal data with reasonable security measures against unauthorised access, collection, use, disclosure or destruction;
• ensuring personal data is accurate and complete, particularly when used to make decisions that affect individuals;
• retaining personal data only as long as it is necessary for legal or business purposes, after which it is disposed of securely;
• designating a Data Protection Officer (DPO) to oversee our compliance with the PDPA;
• implementing policies, processes and training to ensure our employees understand and meet their PDPA responsibilities.

Under the PDPA, you have the right to:

• access your personal data that we hold and obtain information about how it is used or disclosed;
• correct any errors or omissions in your personal data;
• withdraw your consent to the collection, use or disclosure of personal data, subject to any legal or contractual restrictions;
• request information about our personal data policies and practices.

We may require you to submit a written request and verify your identity before responding.

The personal data we collect depends on the nature of our interactions with you. It generally includes:

• Name, NRIC/FIN, passport number or other identification numbers;
• Contact information such as address, phone number and email address;
• Employer information and job title (for business contacts);
• Payment information where necessary to process transactions;
• Information related to your use of our services;
• Photographs, audio and video recordings from our premises or events;
• Any other information reasonably required in the context of our relationship with you.

In the context of our relationships with corporate clients, suppliers, distributors, resellers and other business partners, we collect personal data relating to individuals who work for those organisations. This includes:

• Contact information such as name, job title, employer, email address and phone numbers;
• Information about your role and business relationship with us;
• Meeting notes, email communications and other business correspondence;
• Records of services provided, products purchased and transactions conducted;
• Any preferences or feedback you have provided regarding our products or services.

We collect, use and disclose personal data only for purposes that a reasonable person would consider appropriate. These include:

• to confirm your identity and determine your eligibility for our services;
• to provide our products and services;
• to administer billing, process payments and verify financial transactions;
• to manage our relationship with you or your organisation;
• to send you service, administrative or promotional communications;
• to plan and manage business activities, including quality control and analytics;
• to comply with legal obligations and assist in investigations;
• to protect our rights and the safety of our property, employees and clients.

We may share personal data:

• with government agencies or industry regulators when required by law;
• with service providers who support our business operations, subject to confidentiality obligations;
• with our business partners, distributors and resellers to help deliver integrated solutions;
• with any party to whom we assign or transfer any of our rights or obligations.

We do not sell or rent your personal data to third parties.

We implement reasonable administrative, technical and physical security measures, including:

• Access controls and authentication measures to restrict access to authorised personnel;
• Network and system security measures to prevent unauthorised access or breaches;
• Secure disposal of personal data when it is no longer required;
• Employee training and awareness programmes.

No method of transmission over the Internet is completely secure. If you believe your interaction with us is no longer secure, please contact our Data Protection Officer immediately.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal data is no longer needed, it is destroyed or anonymised in a secure manner.

We have procedures in place to handle suspected personal data breaches. In the event of a breach likely to result in significant harm, we will notify the PDPC and affected individuals as required under the PDPA.

If you believe you have experienced an incident involving your personal data, please contact us immediately with full details so we can investigate and take appropriate action.

You may request access to your personal data held by TechStudio and enquire about how it has been used or disclosed. You may also request the correction of any errors. Please submit your request in writing to our Data Protection Officer.

You may withdraw your consent for the collection, use or disclosure of your personal data at any time by giving us reasonable notice. Please submit your request to our Data Protection Officer. We will inform you of the likely consequences of your withdrawal.

When personal data is transferred outside Singapore, we will ensure the receiving organisation provides a standard of protection comparable to that under the PDPA, either by contractual agreement or other legally enforceable means.

TechStudio will facilitate data porting requests as required under the PDPA, subject to applicable exceptions and operational considerations.

Our websites use cookies and similar technologies to improve user experience, remember preferences and analyse usage. Most web browsers allow you to manage your cookie preferences. Disabling cookies may affect the functionality of certain features.

If you provide us with your contact details, we may contact you about our products, services, promotions and events. You can opt out at any time by following the unsubscribe instructions or contacting our Data Protection Officer.

Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. Please contact us if you believe a child has provided personal data to us.

TechStudio has appointed a Data Protection Officer to oversee our compliance with the PDPA. If you have any questions or requests relating to this Privacy Policy, please contact our DPO:

We may review and update this Privacy Policy from time to time to reflect changes in the law or our data handling practices. Updates will be published on our website. Your continued use of our services after changes are posted signifies your agreement to the revised policy.

This Privacy Policy shall be governed by and interpreted according to the laws of Singapore. Any disputes will be submitted to the exclusive jurisdiction of the courts of Singapore.

This policy is effective as of 1 January 2026 and supersedes any earlier privacy policies issued by TechStudio Solutions Pte Ltd.